There was a fire that affected my house, there was extensive damage done to the house because of the fire. There was a good amount of soot that affected the property. They did a nice job, packaging and cleaning my property. They quickly packed everything to clear the space to effectively clean. They scrubbed the walls clean of soot and did a good job. When it came time for my goods to be delivered back, SERVPRO of East Honolulu did so in a timely matter. They were able to return everything to me in one trip. The only thing I would say they could do better with communication. It would be better if they gave me a more through breakdown. 

On a scale of 1-10 I would rate my experience with SERVPRO of East Honolulu a 9. Lorenzo and his team did a very good job cleaning up the soot from the fire damage. They cleaned up the inside exterior very well, I did see a shelf that wasn't fully cleaned but overall it was good. There is a delay to finish repairing and cleaning because of the insurance. There is no screen or a ceiling because of other contractors. But, SERVPRO of East Honolulu did a good job on extracting the ceiling and screen. We are still waiting for them to finish, but currently we are still very satisfied with what Lorenzo has done.

Lorenzo and his team have been awesome to work with on this cleanup and restoration project at a fire damaged building.

You never know when an emergency will strike. Most of us don't know, what we don't know, until it's "too late".  Lorenzo and his TEAM were fabulous in 1] Getting on site quickly to provide information, 2] Answer questions and helping residents feel cared about, 3] Giving advice based on their knowledge and expertise, and 4] Taking immediate action with their team of support staff and resources!  When a disaster strikes, many people have different needs, and SERVPRO of East Honolulu addressed them ALL with caring hearts and much needed guidance in our time of need.  *MAHALO*

During a loss I had, I have never experienced a bad situation with SERVPRO of East Honolulu. I had a fire damage and they took care of it. The office staff were really kind and made me feel that everything was going to be alright, specially the senior ladies who stayed all day just to get all my things clean from the fire. I saw great team work and great quality work. Thank you SERVPRO of East Honolulu for your help!

I would like to praise Lorenzo Usam for great customer service that he provided with my son’s fire incident. It took longer than we thought but Lorenzo was available anytime I had questions. It was very frustrating to work with the insurance company but he made it easier to deal with the situation. I also want to praise Aiza for answering my billing questions. Your company is fortunate to have both employees who are dedicated to their jobs.