Positive: Professionalism

SERVPRO team came to my house packed up 2 bedrooms and living rooms they did a very professional job I had no stress or worries the team worked well together with the packing and moving. They moved my items offsite and returned it promptly. They made sure everything was put back the way it was. I am grateful for the goodwork They did!

Services: Flooring, Water damage-related cleanup & repair

ATTN: Mr. Lorenzo Usam at SERVPRO East Honolulu - 10947

Subject: East Honolulu SERVPRO Services to our home and follow up days to help

Dear Lorenzo,

Thank you so very much for assisting us and being there to aid us in our home water leak dry out.

When I first called you - you guided me through the challenges.

Your entire Team was a great asset to our aid. Your office staff contacted me and followed through. Thank you to Stacy and Dylan for their expert input in drying out our home to include the plastic barriers needed to aid in the drying process.

I also appreciate your recommendation of the plumbers coming to address the water leak - it was a stressful time.

Thank you to your entire organization in coming to our aid. We are grateful

Rating = Mr. Lorenzo Usam at SERVPRO East Honolulu - 10947

provided a 5-STAR / 10 of 10 TOP MOST RATING for services rendered.

We highly recommend SERVPRO East Honolulu for your water damage and restoration needs.

Thank you so very much - Yamamoto Ohana  

 

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

SERVPRO and their reconstruction subcontractor, Blue Dot, were very responsive, even coming on a Saturday to get the work done. They did painting, added new floor baseboards, dry wall, installed new tiling, and new light fixtures. Very pleased with the overall work. Prior to putting in the drywall I asked that they seal all the cracks in the original wall to stop further water damage and insects from coming into our bathroom. They were very good about spraying foam sealant before closing the wall with drywall. Overall, they were very easy to work with, cleaned up afterwards, and very responsive. Would recommend them highly.

Services: Flooring, Remodeling, Painting

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Lorenzo, Mike, Chad, and Hiapo were so helpful, efficient, and professional. Lorenzo went out of his way to meet the first time on a moment’s notice and sent his crew to help move a king size bed and heavy furniture. They even repaired a wheel that was loose on a dresser. Thank you, SERVPRO!

Service: Water damage-related cleanup & repair

5 stars for
Positive: Professionalism, Quality, Responsiveness

SERVPRO (of East Honolulu) cleaned our carpets when we were moving out. They did an excellent job and finished within a few hours. Mike, Chad and Rowell were really thorough, and Mike even showed me the equipment and explained how it worked. The carpet looked brand new just as it did when we moved in 8 years ago. Thanks, SERVPRO (of East Honolulu)!

5 stars for 
Services: Water damage-related cleanup & repair, Painting, Flood restoration
Positive: Professionalism, Punctuality, Quality, Responsiveness

I recently moved into a one bedroom and wanted it to be sanitized before I moved in. My good friend recommended SERVPRO and I was happy with the outcome. They made the place look like brand new and I could feel the cleanliness. I felt reassured and ready to move in thanks to Stacy and Chad. Highly recommended! Thank You SERVPRO (of East Honolulu)

I wanted to let you know that the repairs to the bathroom have been completed by JR & his team. JR ensured that the work was done well & showed attention to details that took more time & effort. Additionally, they were courteous, punctual & worked conscientiously throughout the entire project.I am very pleased & satisfied with the repairs that have been done to the walls, bathroom vanity & flooring, and bedroom & living room floors. I couldn't be happier with the way this project has turned out.

Thankfully I never been in a disaster situation but with the help of SERVPRO (of East Honolulu) I can confidently say I'm ready if there ever came a time. They built this profile and even drew out a fire escape plan for me. I was also unaware of all the services they provide and that they are available 24/7. I was pleased with their knowledge and professionalism. 

Lorenzo and Jo at SERVPRO (of East Honolulu) created me an Emergency Ready Profile (ERP) and I never realized how much I didn't know about my property and that I didn't have an actual emergency plan if something were to go wrong one day. I have 3 kids and 6 dogs, and I didn't even have a fire escape plan. Thanks to SERVPRO, I'm now prepared. 

Nothing but good things about these guys. Mike and his crew were professional and knowledgeable.  They were in and out and you wouldn't be able to tell anything happened. The office people were efficient and got me scheduled quick.

5 stars for professionalism, punctuality, quality, responsiveness, and value

The SERVPRO team came to my school to do some cleaning for our classrooms. They were very professional and worked diligently. They cleaned our classrooms to be ready for the upcoming school year (i.e spraying it down to prevent/terminate any COVID-19 spores, wiping down desks, and mopping the floors).
I am very satisfied with my experience and will love to continue business with this very hardworking/professional crew!

Thank you to everyone at SERVPRO (of East Honolulu). I never realize how much damage a water leak can cause. I can breathe easier now that my home is free of mold. Everyone that was involved was professional and efficient. I have no complaints. 

My washing machine had a leak in the pipe. SERVPRO was able to see me on my schedule and got the job done quick. They made the process effortless. 

As a distressed homeowner who had just surveyed the flood damage to our kitchen, living room carpet, downstairs study and storage room, I was relieved when I read SERVPRO East's motto: "Like it never even happened."

Soon after the emergency plumber shut off the water leaking from a hole in the dishwasher hose and left our house, SERVPRO East arrived on a late Friday afternoon. Within minutes, Lorenzo was riding a dehumidifier as though it were a bucking bronco as it sucked up buckets of water from the living room carpet. When finished, his crew moved in and strategically placed dryers the size of half-refrigerators that whirred away 24/7 for three days.

Water had soaked and caved in part of the ceiling and flowed through an overhead light fixture onto my husband's desk, leaving a puddle in the middle of it. Another humidifier and more dryers whirred away for even more days. Dylan also took a sample of the ceiling and had it tested. Asbestos. That required asbestos abatement. Dylan and his crew also jerked up the laminated wood flooring in the kitchen and had the vinyl covering underneath it tested. More asbestos. Lorenzo arranged for a special company to remove it all--a process that took six hours and banished me from the house so that I didn't breathe any deadly particles.

Before asbestos removal, however, Tracy and a team of super-active young women packed into 55 cartons books from my husband's bookcases; others soon arrived to move out all the furniture.

When finished, Lorenzo arranged contractors to install a new ceiling, paint it and the walls and lay new covering on the kitchen floor. Then Tracy and the same crews arrived to move furniture back in. When they departed, the place looked better than it did before the flood.

Our ice maker overflowed and flooded my kitchen. Since our house is single-wall construction, the water seeped into the master bedroom closet soaking the carpet in front of the closet. I contacted SERVPRO of East Honolulu to do the remediation... dry up my kitchen floors & bedroom carpet. Dylan & Willie showed up as scheduled. They surveyed the damaged areas taking the necessary pictures for an estimate for my insurance. They brought in an air mover for the bedroom & a huge dehumidifier for the kitchen. It took about 5 days for the kitchen floors & bedroom carpet to dry. Everyday Dylan & Willie came to check the wetness of the kitchen floors & bedroom carpet. They  they were reliable, polite & respectful and I appreciated their neat work. We will definitely call on SERVPRO of East Honolulu if we ever need them again.

We can highly recommend SERVPRO East Honolulu with a 5 star rating!  A 2- man team of Dylan and William came in to clean up our category 3 water damage in our bathroom.  They were efficient and professional.  We also called for a consultation and Lorenzo visited us.  He was prompt and helpful.  We feel very confident in using this company and highly recommend this company due to staff and professional experience. Very trustworthy professionals. Mahalo!

Workers were very prompt and efficient. Actually, they were early and did a complete job in no time. They were personable and answered all our questions and concerns. 

Thank you to the ladies who always answered my calls so patiently and politely. Thank you to Dylan who came everyday, always polite and on time - checking the fans and dehumidifiers and explaining the process and progress. Thank you Lorenzo for the work he did on the estimate report and most of all Thank you to Arnold and his workers who came to do the repairs. The work they do is excellent and they are so efficient and leave everything in order. I can't thank them enough for making my place livable again

Lorenzo and his crew was very fast and available on my schedule. They were reliable and answered all my questions. My tenant's kitchen never looked better thanks to SERVPRO.

Lorenzo and his team were very helpful, attentive, and responsive in helping us resolve water damage in our home. They helped to identify the cause and provided the support we needed. Lorenzo was available 24/7 throughout the process.

SERVPRO and all their contractors were professional and on time. The water heater damage remediation and repairs were within estimates and done correctly. I would recommend this company.

Lorenzo and his team were very thorough and professional. We had a lot of water damage due to an overflowing tub from an upstairs unit to our master bedroom and bathroom that required a lot of remediation and repair. Lorenzo was able to immediately respond to the call with a very detailed estimate and his team followed through exactly as planned. Communication was very easy and efficient. They were really a lifesaver!

Thank you SERVPRO in having a fine and outstanding technician as Dylan. He was most informative and treated me kindly as having my home flooded was a devastating experience. 

SERVPRO of East Honolulu came in a took care of my situation, one of my pipes underground broke and caused water damage. I am very satisfied with their service, they quickly took care of it and dried everything in a quick fashion. When they scheduled me in they would tell me approximately how long it would take and when they would show up; they were always promptly on time based of their schedule curtailed to me. They did a job very well and I am super happy that I chose SERVPRO of East Honolulu to help with my mess that occurred.

On a scale of 1-10 I would rate SERVPRO of East Honolulu a 10. They showed up quickly, and almost immediately started to restore the water damage on my property. They helped out and did such a good job drying. Everyone was very friendly and offered assistance throughout the whole process of cleaning and drying. They took care of it quickly, and essentially by the end of the week there was nothing to worry about. They also followed up a few days later to make sure that nothing happened in their absence. It looks really good like nothing ever happened. They quickly cleaned up my office so I could rock-n-roll with my patients.

On a scale of 1-10 I would rate SERVPRO of East Honolulu a 10 in regards to my satisfaction. Every step of the way they were supportive, tentative, and accommodated to me. They were very professional the whole time, they came in a quickly took care of my situation. They did some repairs to my shop, and cleaned the flooring also moving my contents. After the repairs and cleaning the floors they moved my contents back. It was almost as if nothing ever happened. They completely exceed my expectations as to who I was dealing with. They are very professional and quick! Thank you SERVPRO!

There was a fire that affected my house, there was extensive damage done to the house because of the fire. There was a good amount of soot that affected the property. They did a nice job, packaging and cleaning my property. They quickly packed everything to clear the space to effectively clean. They scrubbed the walls clean of soot and did a good job. When it came time for my goods to be delivered back, SERVPRO of East Honolulu did so in a timely matter. They were able to return everything to me in one trip. The only thing I would say they could do better with communication. It would be better if they gave me a more through breakdown. 

On a scale of 1-10 I would rate my experience with SERVPRO of East Honolulu a 9. Lorenzo and his team did a very good job cleaning up the soot from the fire damage. They cleaned up the inside exterior very well, I did see a shelf that wasn't fully cleaned but overall it was good. There is a delay to finish repairing and cleaning because of the insurance. There is no screen or a ceiling because of other contractors. But, SERVPRO of East Honolulu did a good job on extracting the ceiling and screen. We are still waiting for them to finish, but currently we are still very satisfied with what Lorenzo has done.

On a scale of 1-10 I would rate SERVPRO of East Honolulu a 10 for their service. I am very satisfied with the job that they did, they cleaned and dried everything affected by the storm in no time. I'm very happy with how fast they responded. It was a regular water damage, and at the time it felt like a very stressful time and SERVPRO of East Honolulu made it an easier time. They were really fast, the whole process went very smooth and extremely fast compared to other processes. Overall I'm super happy with the work, and it looks as good as new. I am glad I chose SERVPRO because of their efficiency. 

I'm still contracting SERVPRO of East Honolulu to dry my house. They are really quick and attentive, they came in as quickly as possible. This consultation and process was done within a matter of days. They are extremely responsive and efficient at their job. They were able to quickly dry up my storm damage, which was essentially water damage. SERVPRO used dry blowers and dehumidifiers to dry the affected areas of my house; they quickly did the job to make sure the contractors could do theirs. Now we are just waiting for the contractors to finish. Then SERVPRO can come back in and finish the job.

We had a major flood in our kitchen due to a damaged water heater. SERVPRO was able to come out the very next day. They did a thorough inspection to find where all the water had leaked. Right away they installed a humidifier and drying fans. They were very professional and informative. I appreciated Dylan's patience with answering all my questions and explaining the whole process. The drying took a few days and they came out everyday to check the progress. In the end, we were very pleased as they were able to dry out everything before any mold developed. I would highly recommend this company for your water damage!

Crew was in and out of our house so quietly and efficiently and did such a great job.  Very happy with remediation and with repairs afterward.  SERVPRO East Honolulu addresses the whole problem and I am very satisfied.  Thanks SERVPRO.

My favorite 3 Musketeers arrived earlier than 1 p.m. They are like my uncles and cousin because they treat you with politeness and care.
They listened very carefully to my requests of putting the "no rush to open" boxes in one area of the room, removed all trash with them and are professional in everything they do. Nimblest, strongest, gentle employees, all 3 of them. Whoever does the hiring of personnel is excellent.

Today Mike, Rodolfo and Allen came to remove the laminate flooring in the kitchen and extension 
In the two hours, the flooring was removed, the refrigerator was taken to the curb and my sofa sleeper was hauled away.
Beyond meticulous, their professional know how  and methods is outstanding and fastidiously neat.  The removed flooring was bundled by height and taken/placed in their truck in an organized manner.
The areas were vacuumed  and sprayed.  Not a trace of rubble left anywhere. 
You know how thoughtful a company is?  When  the morning newspaper is  in the driveway and they hand it to you instead of leaving it there.

Tracy, Mike and Rudolfo came to remove items off the flooring, every single one was courteous, friendly and so professional.
25 boxes and tape were provided to help me.
They work solidly as a team to move heavy items. Their pride in their work and considerateness to the customer reassured me that our  items were in good hands.
I told them, you leave my house better than before you came.

A two man crew came over to access the water damage from our refrigerator. They came, moved the koa table out to check the damage on the carpet and upon leaving informed me that it was disinfected. For the kitchen they immediately noticed the damaged uneven laminate flooring.  Dylan and William were able to get the fridge out of the built in. They had a meter that measured wetness on the surface of the walls. William covered the built in cabinet with a material and the heat is supposed to dehumidify it. I asked hours? Dylan said days. Measurements were also taken of our extension area. Five stars for today's trouble call. They came early. Both men were friendly, courteous and did what they needed to do.

The men were very professional in their program of work. After each day of work the area of concern was clean and neat. SERVPRO will always be on our call first list. Mahalo

My construction company has worked well with Lorenzo and his team for some time now. SERVPRO has established a professional but friendly relationship which makes them very reliable in any situation at any given time.

The last job we worked with SERVPRO was at a Honolulu home that suffered from water damage due to rain that seeped through the roof. They communicated well with us to get the job done fast and efficient.

Lorenzo and his team came through with such efficiency. The drain pipe in the back of my apartment got clogged which made heavy rain overflow into my apartment. They came to my rescue within 1 hour and started work immediately. They were able to save my favorite rug in my living room that was drenched.

Lorenzo and his team have been awesome to work with on this cleanup and restoration project at a fire damaged building.

You never know when an emergency will strike. Most of us don't know, what we don't know, until it's "too late".  Lorenzo and his TEAM were fabulous in 1] Getting on site quickly to provide information, 2] Answer questions and helping residents feel cared about, 3] Giving advice based on their knowledge and expertise, and 4] Taking immediate action with their team of support staff and resources!  When a disaster strikes, many people have different needs, and SERVPRO of East Honolulu addressed them ALL with caring hearts and much needed guidance in our time of need.  *MAHALO*

I came home late one night after work to discover a pool of water in my living room, apparently a pipe burst in my bathroom. Choosing SERVPRO of East Honolulu was a great decision. Lorenzo and his team were able to accommodate me during late hours and got the job done fast and efficient. They were professional and answered all my questions with ease. Highly recommended.

These guys were recommended to me by my insurance company and they were able to come over on the Fourth of July holiday weekend to dry out my kitchen walls, cabinets, and floors after my water heater broke. The dehumidifier and fan were hot and noisy, but they did the job! Thanks!

You guys are so efficient. I was very impressed with the outcome. It gave me ease of mind.

You guys were great & efficient!!! We really appreciate Lorenzo & his team for so well working with us.

Excellent and very efficient. Highly recommended. Much Mahalo.

I was happy to help a person who works for a company that really helps people who are in distress. You (Tracy) were extremely helpful throughout the whole process.

Very thorough job!

Raul of SERVPRO and his team did a great job in getting the lobby window boarded up so quickly and I feel much better. So, overall what started as a crazy Friday, in the end turned out to be an Aloha Friday.....woohoo!!

Tracy was great. Very knowledgeable and informative.

Excellent Service!

On the evening of April 6 a water supply line in my bathroom broke and water was all over the floor.  I called SERVPRO for advice the next day and Lorenzo came to do an assessment on April 8.  He and his crew set up the equipment to dry my floors in both bathrooms the same day.  He very patiently answered all my questions, assisted me with the procedures dealing with insurance and even set me up with a wonderful contractor.   When I had questions later he answered my texts very quickly.  I am very grateful to him and his company.  One hundred stars

Overall, professional and friendly. The staff was neat, knowledgeable, and clearly explained the mold mitigation plan.

Loved to work w/ Tracy and his staff. They were always prompt, efficient and resolved our issues. They helped w/ debris on our property and with our neighboring properties. Very professional and services were outstanding! I would highly recommend SERVPRO of East Honolulu to my family, friends and colleagues.

Hands down, love these guys. The entire crew was friendly and knowledgeable. 

Excellent and superb! Highly recommended! I am very, very happy with the service I received from LORENZO. Very professional, courteous, friendly and has a very BIG heart. I understand that business is business but he's willing to come through and meet me halfway. He's punctual and follows through with the job. I don't think I will ever ask anyone else to work on my rental properties other than Lorenzo and/or SERVPRO of East of Honolulu! This is how much I respect this man, his work and the company that hired him!

5 star service from Chase! He explained everything he did and worked very hard and efficiently. I am very pleased with SERVPRO and the work that Chase did. I would definitely recommend them to family and friends.

They were awesome!

I was very impressed with the quick response of the SERVPRO East Honolulu staff.  I experienced flooding resulting from a hose that became loose from my washing machine.  The SERVPRO team responded quickly within 45 minutes from when I called on a busy Saturday evening.  Because of the quick response, they were able to contain and minimize the water damage to my condo and neighboring areas. I am grateful to Lorenzo and his team, including the courteous, helpful office staff for their great work with the drying process and making my carpet clean once again.

During a loss I had, I have never experienced a bad situation with SERVPRO of East Honolulu. I had a fire damage and they took care of it. The office staff were really kind and made me feel that everything was going to be alright, specially the senior ladies who stayed all day just to get all my things clean from the fire. I saw great team work and great quality work. Thank you SERVPRO of East Honolulu for your help!

Raul, much thanks to both you and Lorenzo for checking out the “smell” at Gary's residence in Kalihi yesterday! I truly appreciate your immediate attention to these matters. Your company has always done great work. Kudos to you on how you operate your successful company!

Lorenzo and Tracy, I sincerely appreciate the professionalism displayed by you and your workers. When the leak occurred, a plumber cut a 12-inch by 12-inch hole on the wall behind my toilet. Now it can be covered, since my unit is all-dry – thanks to SERVPRO of East Honolulu.

I would like to praise Lorenzo Usam for great customer service that he provided with my son’s fire incident. It took longer than we thought but Lorenzo was available anytime I had questions. It was very frustrating to work with the insurance company but he made it easier to deal with the situation. I also want to praise Aiza for answering my billing questions. Your company is fortunate to have both employees who are dedicated to their jobs.

Lorenzo and the crew promptly responded to the water flooding in my apartment from my washing machine. They were very helpful and responsive to my questions. Thank you for the beautiful job you did cleaning my carpet. I was very pleased to see that all the stains from the drying equipment were removed. Great job!

Dear Lorenzo, thank you for doing a great job taking care of the mold in my home. It really brought the peace of mind and less stress, plus your people were very nice, which helped the situation. God bless you all!

Raul, your guys did a fantastic job. Very professional, very timely. They were courteous enough to leave the dehumidifiers with me for some extra drying time, which I really appreciate. Things seem pretty dry. Repair work should be starting soon. And again, thank you for taking such good care of my family.

During this challenging time, SERVPRO team was very helpful with the remediation and explained the process and concerns we had.

Thank you for your help.

The SERVPRO staff was always on time and made an effort to work with us throughout the project.

Very grateful for your rapid response and efficiency.  Mahalo!